We have 2 retail stores tied together with a Headquarters server. The HQ Server and HQ Client apps are setup as services. We have been having major issues with Worksheets getting hung up and not syncing. Our standard schedule is 4 times an hour to sync store data. We've gone through our vendor's support and they're recommended having the Headquarters Server and Client services restart hourly. We've done that but it does not seem to be helping the issue, worksheets will stay in pending (Blue with a yellow Exclamation mark) for hours before finally syncing.
We've checked the HQ Manager logs and nothing seems out of the ordinary. The SQL database logs seem clean too. Nothing we can see on the server side seems to be showing an issue. The only thing we've noticed is it's possible that the Retail Manager is using HQ Manager in Maintenance Mode around the times the issues will start. I've asked for clarification from our vendor about if this would cause worksheet sync issues but we haven't gotten a response yet.
This sync issue is getting to the point where admin and floor staff are wasting a lot of time either waiting for items to sync or for inventory counts to update. We're an IT services provider that is knowledgeable about RMS but this is our first experience supporting an RMS Headquarters setup. Any advice or pointers on where to check for additional issues would be greatly appreciated!
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