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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Polling HQ Server Crashes
Microsoft Dynamics RMS (Archived)

Polling HQ Server Crashes

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Posted on by Community Member Microsoft Employee

We have been a long time rms user with about 30 stores.  5 polling servers that poll at night. We  have had about pretty good success untill the last several months.  It seems the hqserver application is faulting across one or more of our polling servers every couple of days.

Error:

Log Name:      Application

Source:        Application Error

Date:          6/5/2013 10:38:52 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      GWMS009POLL8.goodwillmidten.org

Description:

Faulting application name: HQServer.exe, version: 2.0.0.105, time stamp: 0x45799a49

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a

Exception code: 0xc0000002

Fault offset: 0x0000c41f

Faulting process id: 0x2e8

Faulting application start time: 0x01ce61586031d1d3

Faulting application path: C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\HQServer.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 9abe026d-ce5a-11e2-8f1c-0050568e2150

Event Xml:

<Event xmlns="schemas.microsoft.com/.../event">

 <System>

   <Provider Name="Application Error" />

   <EventID Qualifiers="0">1000</EventID>

   <Level>2</Level>

   <Task>100</Task>

   <Keywords>0x80000000000000</Keywords>

   <TimeCreated SystemTime="2013-06-06T03:38:52.000000000Z" />

   <EventRecordID>2782</EventRecordID>

   <Channel>Application</Channel>

   <Computer>GWMS009POLL8.goodwillmidten.org</Computer>

   <Security />

 </System>

 <EventData>

   <Data>HQServer.exe</Data>

   <Data>2.0.0.105</Data>

   <Data>45799a49</Data>

   <Data>KERNELBASE.dll</Data>

   <Data>6.1.7601.18015</Data>

   <Data>50b83c8a</Data>

   <Data>c0000002</Data>

   <Data>0000c41f</Data>

   <Data>2e8</Data>

   <Data>01ce61586031d1d3</Data>

   <Data>C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\HQServer.exe</Data>

   <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

   <Data>9abe026d-ce5a-11e2-8f1c-0050568e2150</Data>

 </EventData>

</Event>

We are on 2.0.0.155 service pack 4.   We have two 2003R boxes sql2005 sp4 same issue and 2008server 64bit same issue.  

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Polling HQ Server Crashes

    Jeff, I think you were correct in looking at HQ database.  We reduced the size and performed maintenance on HQ database. This improved the polling performance. Looks like it is time to upgrade the HQ server and add some more power.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Polling HQ Server Crashes

    Have not seen any issues with this product.  If fact we run it on one of our networks in house.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Polling HQ Server Crashes

    Symantec End Point Protection.  We re-indexed HQ and ran checkdb successfully. We are suspecting deadlocks but just turned that on to log.  We are reducing size of the HQ database also..

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Polling HQ Server Crashes

    WTMA (Way Too Many Acronyrns)  www.acronymfinder.com/SSEP.html

    What/which is SSEP referring to?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Polling HQ Server Crashes

    Hi Eho,

    Try closing the HQ server applications and clear the temp folders and then re open the applications.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Polling HQ Server Crashes

    Jeff

    SSEP is running on the HQ database server and polling servers.  You think HQ database server is causing the polling servers to error?

  • Verified answer
    Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Polling HQ Server Crashes

    I would start by running a CHKDSK and a Memory test,

    I assume that there is an Anti-Virus program on the machine(s)?

    When was the last time the database was re-indexed and a check run on it?  BACKUP FIRST!!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Polling HQ Server Crashes

    Jeff, we did correct that server yesterday. same error again after fresh reboot.

    Data>HQServer.exe</Data>

       <Data>2.0.0.155</Data>

       <Data>4db8a868</Data>

       <Data>ole32.dll</Data>

       <Data>6.1.7601.17514</Data>

       <Data>4ce7b96f</Data>

       <Data>c0000005</Data>

       <Data>0004a1f0</Data>

       <Data>ed0</Data>

       <Data>01ce62b3cf81921d</Data>

       <Data>C:\Program Files (x86)\Microsoft Retail Management System\Headquarters\HQServer.exe</Data>

       <Data>C:\Windows\syswow64\ole32.dll</Dat

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Polling HQ Server Crashes

    I would double check that your HQ Server is on .155 as your error message says you are at .0105.

     

    From your error message;

    Faulting application name: HQServer.exe, version: 2.0.0.105, time stamp: 0x45799a49

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