Hi Experts,
I’m currently facing a deployment issue due to an oversight, and I would really appreciate your guidance.
We have an extension (App ID: d3f4096a-d721-46b3-b*********) that was published as a Per-Tenant Extension (PTE) and is actively being used in production environments for multiple customers. Unfortunately, the same App ID was later reused by our product team to submit an AppSource offer under the name ‘XYZ App’, published by ‘XYZ Info Solutions’.
Now, we are unable to update the PTE version of the app for our customers in their production environments. The following error is being returned during deployment:
Deploy Operation rejected.
Error: An extension with the same App ID 'd3f4096a-d721-46b3-b*********' already exists in the AppSource marketplace with name 'XYZ App' and publisher 'XYZ Info Solutions'. Please use the extension marketplace to install the extension from AppSource or use a new App ID for your per-tenant extension.
Troubleshooting Done So Far:
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Attempted to stop distribution from Partner Center — did not resolve the issue.
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Tried changing the App ID and re-publishing to AppSource — but the system still seems to reference the old App ID during validation.
This app holds critical data for our customers, so simply changing the PTE App ID isn’t a viable option.
Is there any way to resolve this and continue updating our customers' apps without losing data or having to switch the App ID?
Best regards,
Tech-Lucky
