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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Disqualify Lead - noth...
Customer experience | Sales, Customer Insights,...
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Disqualify Lead - nothing happens

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Posted on by nwood 102

Hi All

When I use the unified interface in the lead form and click on any of the options to disqualify a lead, nothing happens

When I do the same from the view, it works.

What could be some of the potential reasons that I can check?

Thanks

Nick

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  • Suggested answer
    Ricardo Gimenez Profile Picture
    Ricardo Gimenez on at
    RE: Disqualify Lead - nothing happens

    Hello,

    Please, use the article to troubleshooting your form ribbon: support.microsoft.com/.../ribbon-troubleshooting-guide-0b243404-f970-8317-adf5-a0ce6ef79a36

    To enable the Command Checker, you must append a parameter &ribbondebug=true to your D365 application URL. For example: yourorgname.crm.dynamics.com/main.aspx

    Also, this scenario could be caused by a Business Rule defined for the main form.

    Thanks,

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