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Issue with segment filter- Dynamics marketing

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Posted on by Sylpel 2021

Hello everyone,

When creating my segment, I simply ask the system to select the contacts who wants to receive bulk email

PROFILE(contact, contact_1)
.FILTER(contact_1.donotbulkemail == false)

But a lot of contact that do NOT want to receive bulk email are added as member of the segment.

Any thoughts why?

Thank you!

Sylvie

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Nya 29,060 on at

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Hi Sylvie,

I have tried to reproduce your issue but failed.

The condition itself seems to have nothing wrong.

Would you please check that if the field "donotbulkemail" of "a lot of contact that do NOT want to receive bulk email" is modified after the segment went live?

If yes, it would take some time to refresh the filtered records.

If the filter results are still incorrect after it refreshes, please provide me with a screenshot of the following information for one of the "Do not Allow" contacts.

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Sylpel 2021 on at

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Hi Nya

Thanks for your reply.

The issue happens when new segments are created. Therefore the Donotbulkemail was already setup...

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Nya 29,060 on at

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Hi,

Would you please provide the screenshot I mentioned?

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Sylpel 2021 on at

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Hi Nya

Here's the screenshot

"Authoriser" means Allow and "Ne pas autoriser" means Do not Allow

In this case below, the "Ne pas autoriser l'envoi de messages en nombre" means Do not Bulk Email, which is set as Do not Allow

Thank you!

Sylvie

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AyushJain Microsoft Employee on at

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Apologies for the delayed follow up, This could be a bug. Can you please contact technical support with these details so they can diagnose the issue? Thanks! learn.microsoft.com/.../get-help-support

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