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Issue with segment filter- Dynamics marketing

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Posted on by

Hello everyone,

When creating my segment, I simply ask the system to select the contacts who wants to receive bulk email

PROFILE(contact, contact_1)
.FILTER(contact_1.donotbulkemail == false)

But a lot of contact that do NOT want to receive bulk email are added as member of the segment.

Any thoughts why?

Thank you!

Sylvie

  • AyushJain Profile Picture
    AyushJain on at
    RE: Issue with segment filter- Dynamics marketing

    Apologies for the delayed follow up, This could be a bug. Can you please contact technical support with these details so they can diagnose the issue? Thanks! learn.microsoft.com/.../get-help-support

  • Sylpel 2021 Profile Picture
    Sylpel 2021 on at
    RE: Issue with segment filter- Dynamics marketing

    Hi Nya

    Here's the screenshot

    "Authoriser" means Allow and "Ne pas autoriser" means Do not Allow

    In this case below, the "Ne pas autoriser l'envoi de messages en nombre"  means Do not Bulk Email, which is set as Do not Allow

    pastedimage1633449562775v1.png

    Thank you!

    Sylvie

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Issue with segment filter- Dynamics marketing

    Hi,

    Would you please provide the screenshot I mentioned?

  • Sylpel 2021 Profile Picture
    Sylpel 2021 on at
    RE: Issue with segment filter- Dynamics marketing

    Hi Nya

    Thanks for your reply.

    The issue happens when new segments are created. Therefore the Donotbulkemail was already setup...

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Issue with segment filter- Dynamics marketing

    Hi Sylvie,

    I have tried to reproduce your issue but failed.

    The condition itself seems to have nothing wrong.

    Would you please check that if the field "donotbulkemail" of "a lot of contact that do NOT want to receive bulk email" is modified after the segment went live?

    If yes, it would take some time to refresh the filtered records.

    pastedimage1633311198244v1.png

    If the filter results are still incorrect after it refreshes, please provide me with a screenshot of the following information for one of the "Do not Allow" contacts.

    pastedimage1633311382719v2.png

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