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Starting customer journey > which contact will be selected when deduplication is in place?

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Posted on by Community Member Microsoft Employee

Hi,

By default, the "Bypass email deduplication" setting is set to "no", which means that customer journeys will only sent 1 email to unique emailaddress in the pipeline. So when there are multiple contacts with the same emailaddress (like info@) only 1 email will be sent.

My question for now; which contact will be selected? I would like to understand because the personalisation in your mail (like first name, last name etc.) will be filled in from one of the multiple records.

I did some tests to figure this one out, but it looks like the contact is selected random. Does anyone know?

Thanks!

Nick

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Customer Journey Design

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Vivek_Singh 385 on at

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RE: Starting customer journey > which contact will be selected when deduplication is in place?

Hi Nick,

Thanks for reaching out!!

As per my understanding its a random pick. You can find related documentation here

Regards,

Vivek Singh

If this answers your query then please mark it as verified!!

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