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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Possible to share screen as remote expert during A Remote Assist call?

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Hi! Am checking out potential uses of Dynamics 365 Guides with Remote Assist using HoloLens.

I know that the HoloLens wear, ie. The one starting the Remote assist call to a remote expert or collaborator, can share his screen during a Guides session. 

But Can the remote expert share his screen with the called, for example to share a website?

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Rotifer,

    Since Oct 17, 2022, A HoloLens user on the call will then be able to view the screen content projected by the remote collaborator, just like they would on Teams desktop or Teams mobile. 

    https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/guides/dynamics365-guides/view-remote-experts-screen 

    pastedimage1676274736616v1.png

    Please refer to the following link for more details:

    learn.microsoft.com/.../calling-screen-sharing

  • Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Partner,

    Have any updates?

    Please feel free to contact me if you have any questions!

    Could you click 'Yes' under title to close the thread if my answer is helpful!

    Thanks in Advance! :)

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