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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to send context...
Service | Customer Service, Contact Center, Fie...
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Unable to send context variable data entered in PowerApps portal to Omnichannel chat

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Posted on by Omnichannel Custome... 5

Hello Experts,

We have a requirement is we need to send the values entered on entity form on PowerApps portal to Omnichannel chat using context variables and if we send anything using context provider those values will be displayed at Customer Summary-->Conversation summary form in Additional Details tab on Omnichannel Customer service agent landing screen while live chat begin.
Please suggest.

I referred below links:
https://docs.microsoft.com/en-us/dynamics365/customer-service/send-context-starting-chat

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  • Community member Profile Picture
    Community member 2 on at
    Unable to send context variable data entered in PowerApps portal to Omnichannel chat
    Hi,
     
    Did you find a solution to this problem?
     
    Regards,
    Augustin

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