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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Issue with Testing Top...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Issue with Testing Topics in Microsoft Copilot Studio

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Posted on by H.Hassan 85

I am working on Microsoft Copilot Studio and I need to test my created topics in Copilot Studio, but I am encountering an issue. When I enter the provided test sidecar, it starts loading but then nothing responds. If I enter default questions, it also shows the same issue. 


Is there any way to fix this issue so that I can test my created topics?

Best regards,
Thank you in advance.

I have the same question (0)
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at
    Hi,
    You can view this document to test your copilot Test your copilot - Microsoft Copilot Studio | Microsoft Learn. When testing copilot, you can capture the conversation content and diagnostic data and save it as a file. You can then analyze the data to solve problems, such as copilot not responding in the expected way.
    Two files are included in botContent.zip:
    dialog.json contains the conversation diagnostics, including a detailed description of the error.
    botContent.yml contains the topic and other content of copilot, including entities and variables.
    Best Regards,
    Hana
     
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,915 Super User 2025 Season 2 on at
    Hi,

    Also currently for me in a private sandbox, the testing option is not working. It can be related to some newly added topics in your and my environment, but not sure. You can publish the changes and try them out in a sandbox environment.  You can also log an incident for Microsoft Support.
  • H.Hassan Profile Picture
    H.Hassan 85 on at
    Hi Hana Xue, 
    Thanks for your reply,
    The issue I am facing is that my test Copilot sidecar on Copilot Studio is not responding to my entered question.
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,915 Super User 2025 Season 2 on at
    Hi,
     
    I'm pretty sure I provided a reply already on this post. It looks like they were deleted or not visible at this moment. I encounter the same in my private sandbox. 
    It might be caused by additional topics as customization. Can you tell more details about what exactly you added? 
    I added a topic where with help of Power Automate a reply was generated and I have a topic with a X++ add-in.

    Anyway, I published the changes and tested the changes in a sandbox environment.
  • H.Hassan Profile Picture
    H.Hassan 85 on at
    Hi André Arnaud,

    Yes, you are right. All responses from my posts have been deleted, not only this one but also responses from other posts. I'm not sure how this happened.

    I am currently testing as you mentioned, by publishing the topic and then testing it on D365 F&O. However, I would like to test my topic on Copilot Studio's test sidecar to avoid having to publish it repeatedly to check my changes.

    I have added the X++ code that returns the sales order status and created a topic on Copilot Studio for this.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,915 Super User 2025 Season 2 on at
    The integration between Copilot Studio and F&O is not completed yet. There might be some issues that need to be identified and fixed. I think this testing issue might be one of the issues. In case you (and me also) are using X++ client extensions, in that case, it probably can't execute the code from the Test pane, resulting in this current behavior.
  • H.Hassan Profile Picture
    H.Hassan 85 on at
    André Arnaud, Yes, that might be possible.

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