Dear Microsoft-Community,
I create contacts with the field "Do not allow Bulk Emails" set to "not allow". Later, my contacts opted in and the value changed to allow.
Unfortunately, this step is no longer updated in Real Time Marketing because the contact was already set to "Not Allow" and it does not sync. To change that I have to create a workaround with a Power Automate. But I don't understand why.
What is the standard process in the Consent Center when a contact subscribes again? It often happens that a contact withdraws consent but gives it back after a while.
Also, I don't understand that a contact who has the value email set to "allow" but bulk email set to "not allow" will not receive any transactional emails in Real Time Marketing because they are blocked by the system. Shouldn't transactional emails that affect my business also be sent to contacts who have unsubscribed from my bulk emails?
Thank you very much
Ferdinand
