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Changes into appointment dates are not getting saved to crm from outlook

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Hello All Experts,

I am creating one appointment record from outlook and tracking it, after sometime it gets synced into the CRM.

Now the same appointment is modified for it's starting and end time and saved locally, but this change does not get reflected to the CRM.

I am on CRM on premise, i have outlook client.

What could be the reason that my update in appointment is not getting updated into the CRM.

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  • Community Member Profile Picture
    Community Member UG Leader on at
    RE: Changes into appointment dates are not getting saved to crm from outlook

    Hi,

    Please check the Synchronization Method in your Email Setting and mailbox setting. You can find the setting as the screenshot shows:

    1. Navigate to the Administration->System settings->Email

        Snipaste_5F00_2021_2D00_07_2D00_06_5F00_18_2D00_35_2D00_33.png

    2. Navigate to the Email Configuration-> Mailboxes, select the your Email record and click edit buttion.

        Snipaste_5F00_2021_2D00_07_2D00_06_5F00_18_2D00_26_2D00_56.png

    Regards,
    Steve Zhao
    Please mark as verified if the answer is helpful.

  • EmployeeOcta Profile Picture
    EmployeeOcta on at
    RE: Changes into appointment dates are not getting saved to crm from outlook

    Hello Wahaj,

    Yes , Sure .. I have cross verify and check sync settings and it's Two way only.

    pastedimage1625543601982v1.png

    I am not sure why this is so?

    anything else that i can check here.

  • Suggested answer
    Wahaj Rashid Profile Picture
    Wahaj Rashid 11,317 on at
    RE: Changes into appointment dates are not getting saved to crm from outlook

    Hi,

    Thank you for your query.

    Did you verify sync settings for Appointments? Please make sure two-way sync is enabled for Appointment time:

    What fields can be synchronized between Customer Engagement (on-premises) and Outlook? | Microsoft Docs

    pastedimage1625492662755v1.png

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