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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Online Phone Integ...
Microsoft Dynamics CRM (Archived)

CRM Online Phone Integration

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Posted on by CU21020959-0 2,601

I'm looking into options to integrate a customer's online CRM with their internal phone system, which provided by Avaya.  

Has anyone got recommendations for software they have used successfully?

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  • Verified answer
    Luke Sartain Profile Picture
    Luke Sartain 1,266 on at

    As the first port of call I'd recommend QGate's intelli-CTi. 

    www.qgate.co.uk

  • Community Member Profile Picture
    Community Member on at

    Hi Harjit, you may want to take a look at Tenfold for this. The CTI is a Chrome extension and works well with MS Dynamics and Avaya. www.tenfold.com/.../avaya

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