Why Can't I use the 'exclusion feature' on two subscription lists?

(0) Share

Report

Posted on by Lolade

Hi,

Good morning. I'm unable to use the 'exclusion' feature on two subscription lists. I am trying to use this feature to ensure that the same contacts in both subscription lists do not receive the newsletter twice. However, it doesn't allow me to exclude one subscription list from another. Could you please tell me how this can be done? Thank you.

I have the same question (0)

All responses (3)

Answers (1)

Lolade 15 on at

Like (0)

Report
Copy link

Link copied!

Hi,

Good morning. I'm unable to use the 'exclusion' feature on two subscription lists. I am trying to use this feature to ensure that the same contacts in both subscription lists do not receive the newsletter twice. However, it doesn't allow me to exclude one subscription list from another. Could you please tell me how this can be done? Thank you.

Was this reply helpful? Yes No
Verified answer

Community Member on at

Like (1)

Report
Copy link

Link copied!

Hi Lolade,

Unfortunately, this is a limitation. You can only exclude contacts in one segment from another segment like this screenshot shows:

Was this reply helpful? Yes No
Lolade 15 on at

Like (0)

Report
Copy link

Link copied!

Thanks a lot for your swift response, Steve.

Was this reply helpful? Yes No