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Why Can't I use the 'exclusion feature' on two subscription lists?

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Posted on by 15

Screenshot-_2800_65_2900_.png

Hi,

Good morning. I'm unable to use the 'exclusion' feature on two subscription lists. I am trying to use this feature to ensure that the same contacts in both subscription lists do not receive the newsletter twice. However, it doesn't allow me to exclude one subscription list from another. Could you please tell me how this can be done? Thank you.

  • Lolade Profile Picture
    Lolade 15 on at
    RE: Why Can't I use the 'exclusion feature' on two subscription lists?

    Thanks a lot for your swift response, Steve.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: I can't use the 'exclusion' feature on two subscription lists

    Hi Lolade,

    Unfortunately, this is a limitation. You can only exclude contacts in one segment from another segment like this screenshot shows:

    pastedimage1653558079704v1.png

  • Lolade Profile Picture
    Lolade 15 on at
    I can't use the 'exclusion' feature on two subscription lists

    Screenshot-_2800_65_2900_.png

    Hi,

    Good morning. I'm unable to use the 'exclusion' feature on two subscription lists. I am trying to use this feature to ensure that the same contacts in both subscription lists do not receive the newsletter twice. However, it doesn't allow me to exclude one subscription list from another. Could you please tell me how this can be done? Thank you.

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