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Why there is "Tracked To Dynamics 365" category on Outlook even though "People can use categories to track emails and appointments" is already Off ?

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When I add the Dynamics 365 App for Outlook to my users' profile, they automatically see the "Tracked on Dynamics 365" category in Outlook.
How can I avoid it? I want to allow them to use the add-on only with the Set regarding function.
I've read in some posts that I need to turn off the option "People can use categories to track emails and appointments", but it's already off and I can't change it anyway.