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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Why there is "Tra...
Microsoft Dynamics 365 | Integration, Dataverse...
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Why there is "Tracked To Dynamics 365" category on Outlook even though "People can use categories to track emails and appointments" is already Off ?

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Posted on by faggiri 5

When I add the Dynamics 365 App for Outlook to my users' profile, they automatically see the "Tracked on Dynamics 365" category in Outlook.
How can I avoid it? I want to allow them to use the add-on only with the Set regarding function.
I've read in some posts that I need to turn off the option "People can use categories to track emails and appointments", but it's already off and I can't change it anyway.

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Hi faggiri,

    If you disable OrgDBOrgSetting TrackCategorizedItems, the Tracked to Dynamics 365 category is soft-deleted, with the category assignment retained in Outlook.

    If you delete the category, server-side synchronization will recreate it on the Exchange server in about 15 minutes.

    https://docs.microsoft.com/en-us/power-platform/admin/use-outlook-category-track-appointments-emails#disable-category-based-tracking 

  • Community Member Profile Picture
    Community Member on at

    Hi Partner,

    Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

     pastedimage1639729408019v1.png

    Thanks in advance!:)

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