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Why there is "Tracked To Dynamics 365" category on Outlook even though "People can use categories to track emails and appointments" is already Off ?

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Posted on by faggiri 5

When I add the Dynamics 365 App for Outlook to my users' profile, they automatically see the "Tracked on Dynamics 365" category in Outlook.
How can I avoid it? I want to allow them to use the add-on only with the Set regarding function.
I've read in some posts that I need to turn off the option "People can use categories to track emails and appointments", but it's already off and I can't change it anyway.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Why there is "Tracked To Dynamics 365" category on Outlook even though "People can use categories to track emails and appointments" is already Off ?

    Hi Partner,

    Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

     pastedimage1639729408019v1.png

    Thanks in advance!:)

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Why there is "Tracked To Dynamics 365" category on Outlook even though "People can use categories to track emails and appointments" is already Off ?

    Hi faggiri,

    If you disable OrgDBOrgSetting TrackCategorizedItems, the Tracked to Dynamics 365 category is soft-deleted, with the category assignment retained in Outlook.

    If you delete the category, server-side synchronization will recreate it on the Exchange server in about 15 minutes.

    https://docs.microsoft.com/en-us/power-platform/admin/use-outlook-category-track-appointments-emails#disable-category-based-tracking 

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