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Why I can't choose some of my entities when I try to create a segment?

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Why I can't choose some of my entities when I try to create a segment?

  • LuHao Profile Picture
    LuHao 40,874 on at
    RE: Why I can' choose some of my entities when I try to create a segment?

    Thanks for sharing.

    I would recommend you Request a New Blog to post your experience.

    community.dynamics.com/.../request-a-new-blog-or-blog-to-syndicate

  • Suggested answer
    Nimrod Magen Profile Picture
    Nimrod Magen on at
    RE: Why I can' choose some of my entities when I try to create a segment?

    There might be multiple reasons for that.

    The most common ones and how to solve for them:

    1. You use the "quick segments" functionality. If that is the case, switch to the regular "Create segment" option to use the regular segment builder.

    2. You didn't define yet relationships between those entities that you can't select and your unified customer profiles entity. Please go o Relationships page and define those which should solve this problem.

    Thank you,

    The Customer Insights team

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