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Suggested answer

Cannot access help in my desktop.

Posted on by 90

Hi all,

I cannot access the help with the url: desktop-ijtkh1g:49000/main.aspx where desktop-ijtkh1g is my desktop name, but can access the help using localhost:49000/main.aspx.

The issue is when is click on f1 or help in Dynamics NAV 2016 it is redirecting to desktop-ijtkh1g:49000 insted of localhost:49000.

Thanks in advance,

Srinivas.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Cannot access help in my desktop.

    Hi,

    If not using NAV 2018 or later releases, the navsettings.json file does contain the help server property. You can change it there to localhost. If using releases prior to NAV 2018, the web.config file does contain that property.

    For WinClient, the clientusersettings.config file should be adjusted.

    Paths:

    NAV2018 and later (navsettings.json):

    C:\inetpub\wwwroot\BC160 or C:\inetpub\wwwroot\<<yourwebclientinstance>>

    NAV2017 and earlier (web.config):

    C:\inetpub\wwwroot\DynamicsNAV100 or C:\inetpub\wwwroot\<<yourwebclientinstance>>

    Clientusersettings.config:

    %userprofile%\AppData\Roaming\Microsoft\Microsoft Dynamics NAV\<<yourversion>>

    On the same PC, the machine name should also work, Is desktop-ijtkh1g the correct machine name of the PC / server you are running the help server from?

    Thanks.

  • Suggested answer
    Roberto Ameijeiras Profile Picture
    Roberto Ameijeiras 125 on at
    RE: Cannot access help in my desktop.

    First, check that the help site is created in the iis. If not, you should create it (from the installation dvd).
    If it is created, it checks that both the IIS and the site are started. Also check the firewall rules.

    Regards,

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