Supply chain | Supply Chain Management, Commerce

Error when cancelling sales order packing slip

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Posted on by Al Hendawi

Hi All,

I am facing the below error when cancelling sales order packing slip:

"the quantity being returned is greater than what can be covered by the return lot"

Anybody knows what could be the issue?

Using Dynamics 365 Finance and operations - version

Categories:

Dynamics 365 Commerce

Dynamics 365 Supply Chain Management

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Khushbu Rajvi. 20,441 Super User 2025 Season 2 on at

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Hope this helps: https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/supply-chain/warehousing/cancel-posted-packing-slip

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Al Hendawi 12 on at

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We are not using advanced warehouse management processes.

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Zain Mehmood 4,187 Most Valuable Professional on at

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Hi,

This error means that you're trying to cancel more quantity than was originally shipped (or available in the return lot)

A few things to check:

Go to the Packing slip journal and verify the exact quantity that was posted.

Ensure you’re not trying to cancel more than what was shipped per line.

If partial cancellation has already been done earlier, the system won’t let you exceed the remaining cancellable quantity.

Let us know if you're doing a partial or full cancellation.

Warm Regards,

Zain

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Al Hendawi 12 on at

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Hi Zain,

Thank you for your response.

This sales order was created through a POS statement import. However, the packing slip was mistakenly created and posted manually.

We are now trying to cancel the same packing slip, and the return quantity exactly matches the quantity that was originally posted.

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Danny Bilodeau 4,918 Super User 2025 Season 2 on at

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Hi Al,

Looks like you might have multiple transactions competing

for the same lot id. Not unusual when troubleshooting and trying to correct.

1) Get the Lot ID from the Sales Packing Slip

2) Go to inventory transactions and isolate that Lot ID number

3) Verify that the same lot ID has not been used for something else.. Sum up the quantities in and out.

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