dynamics business portal cannot add more than eight items on item request page

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Posted on by John Mutakubwa

dynamics business portal cannot add more than eight items on item request page. Everytime you entering more than eight items it disables everything on the 9th item and you cant save or add more than that. What we have been doing is to enter only the fiorest eight and the create a new item request and then do the same procedure. This is however very difficult to do as some departments have over 200 items to enter.

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John Mutakubwa 80 on at

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Re: dynamics business portal cannot add more than eight items on item request page

Thanks so much for the quick help. We have sorted this out. Was applying this to the wrong folder. Our portal runs on another port and was applying this to the 80 folder. Have applied this to the folder corresponding to the port we use and it is working okay.
Community Member Microsoft Employee on at

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Re: dynamics business portal cannot add more than eight items on item request page

Sorry if this is a dumb question, but did you restart IIS and reload the web session in the browser? We hit the same issue a few months ago and implemented this fix. I seem to recall it didn't go into effect unless you restarted IIS.
John Mutakubwa 80 on at

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Re: dynamics business portal cannot add more than eight items on item request page

Hello jennifer. Had actually already tried this before but it is not working in my case.
Jennifer Spitler on at

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Re: dynamics business portal cannot add more than eight items on item request page

This can be caused by a recent windows update that was released which limits the number of HTTP collection keys in an ASP.NET application.

On the server hosting the Business Portal website, browse out to the inetpub directory on the BP server

Find the web.config file (typically in the C:\inetpub\wwwroot\wss\VirtualDirectories\80 folder)

Make a backup copy of the web.config file

Open the web.config file in notepad

Scroll to the bottom until you find the <appSettings> tag

After the <appSettings> tag, add the following:

<add key="aspnet:MaxHttpCollectionKeys" value="100000"/>

Click Here for a screenshot of how this should look.

Save and try business portal again.