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Dynamics 365 Community / Forums / Field Service forum / Convert to Work Order ...
Field Service forum

Convert to Work Order missing from Case form in Classic UI

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Posted on by 10

Hi All,

Hope you all are doing well!

'Convert to Work Order' button is missing from Case form in my trial instance with Classic UI but can see while using Unified Interface. 

Thanks in Advanced!

Regards,

Sumeet Satapathy

I have the same question (0)
  • Verified answer
    Fannie30 Profile Picture
    2,990 Moderator on at

    you should only have Field Service, in trial instance, for Unified Interface.  If so, you wouldn't be able to convert a Case to a WO in classic interface.  I suggest sticking with Unified Interface.

  • Sumeet Satapathy Profile Picture
    10 on at

    Thanks Scott. I got the difference now. Have a great day ahead!

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