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Client recorded cash transaction - applied to a customer account.
They then closed the month and did the Paid Transaction Removal
Now 5 days after the end of the month, the CHEQUE bounces.
Now when we try to VOID that cheque it is not there - reason - PTR has been run for everything upto and include the last day of the prior month.
Any suggestions, if any, on how to recover this transaction to restore it to the Receivables and to charge the client an NSF fee.
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Hi Bill!
Since the cheque is already in history due to PTR being ran, the easiest way would be to use the PSTL Transaction unapply tool. With this tool you can unapply the cheque and bring it back to the open status. From there they would be able to apply the NSF fee and void out the cheque from the system as needed.
1. In Dynamics GP access PSTL
2. Select RM Transaction Unapply
a. Enter the customer ID
b. Enter Document number
c. Unmark the Applied box
d. Click Report Only
e. Verify that it shows the applied documents
f. Once you have verified unmark the applied box again and click unapply
g. Print the report
Please let me know if I can provide any additional help!
~Thomas Newcomb
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Microsoft Dynamics GP Support
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