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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Calculate SLA Duration...
Microsoft Dynamics CRM (Archived)

Calculate SLA Duration excluding weekend and holidays

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Posted on by Community Member

Hello everyone , 

I'm trying to calculate the duration for each SLA KPI instance in Dynamics 365 , 

 so we have the created on date and succeeded on date , and i can calculate the duration without excluding weekends and holidays

I already tried this solution , but i think it's calculating (Saturday and Sunday ) as weekends and it's giving 0 as a result most of times : 

https://community.dynamics.com/enterprise/b/razdynamics365/archive/2017/01/30/calculate-duration-of-business-days-in-dynamics-365-crm

Any ideas  ?

THANKS . 

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I have the same question (0)
  • Suggested answer
    buena-dev Profile Picture
    buena-dev 10 on at

    Hi, I know this question was posted three years, and just recently I had a similar challenge. After looking at the different entities involved, I wrote a plug-in that calculates the total number of hours and minutes spent against the SLA. The code I posted here can be a good start.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    Thanks for sharing,

    If found helpful, Please mark my answer verified.

  • buena-dev Profile Picture
    buena-dev 10 on at

    You're welcome! I just realized the link attached to my first reply doesn't work. Here's the complete link:

    buena-dev.com/.../crm-plug-in-that-calculates-sla-duration

  • JayadeepuDadi Profile Picture
    JayadeepuDadi 15 on at

    Hi Bipin, could you please provide the link for this solution.

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