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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Adding Actionable Card...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Adding Actionable Cards in Marketing Email Templates

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Posted on by Jenny CRM 25

Hi All,

I've a requirement to add actionable cards (to Confirm/Cancel) in Marketing Email Templates. These mails will be sent as part of the customer Journey. Need to track/save the customer response back in CRM when they clicked on those actionable cards(Confirm/Cancel). 

I was wondering, If someone has implemented this? Any feedback is highly appreciated.

Thanks very much in advance.

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Would you please explain what you mean by "actionable cards"?

    It seems that there is no such feature in Dynamics Marketing app.

  • Jenny CRM Profile Picture
    Jenny CRM 25 on at

    Hi Nya,

    Thanks for your reply.

    I am trying to implement the outlook actionable messaged in marketing emails.

    What are actionable messages in Office 365? - Outlook Developer | Microsoft Docs

    I need to send an email (with marketing email template and journeys) to a customer with the option of either confirm/cancel the training. They should be able click on those buttons/links from the email itself. For that I am trying to use the outlook actionable messages functionality. But when I add script tag in the marketing email HTML, it is not recognized.

    Does marketing emails support script tags? I am trying to see if anybody has implemented this functionality.

    Thanks for your help.

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Here is a similar feature.

    Set up form double opt-in (Dynamics 365 Marketing) | Microsoft Docs

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