Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Adding Actionable Cards in Marketing Email Templates

(0) ShareShare
ReportReport
Posted on by 25

Hi All,

I've a requirement to add actionable cards (to Confirm/Cancel) in Marketing Email Templates. These mails will be sent as part of the customer Journey. Need to track/save the customer response back in CRM when they clicked on those actionable cards(Confirm/Cancel). 

I was wondering, If someone has implemented this? Any feedback is highly appreciated.

Thanks very much in advance.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Adding Actionable Cards in Marketing Email Templates

    Hi,

    Here is a similar feature.

    Set up form double opt-in (Dynamics 365 Marketing) | Microsoft Docs

  • Jenny CRM Profile Picture
    Jenny CRM 25 on at
    RE: Adding Actionable Cards in Marketing Email Templates

    Hi Nya,

    Thanks for your reply.

    I am trying to implement the outlook actionable messaged in marketing emails.

    What are actionable messages in Office 365? - Outlook Developer | Microsoft Docs

    I need to send an email (with marketing email template and journeys) to a customer with the option of either confirm/cancel the training. They should be able click on those buttons/links from the email itself. For that I am trying to use the outlook actionable messages functionality. But when I add script tag in the marketing email HTML, it is not recognized.

    Does marketing emails support script tags? I am trying to see if anybody has implemented this functionality.

    Thanks for your help.

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Adding Actionable Cards in Marketing Email Templates

    Hi,

    Would you please explain what you mean by "actionable cards"?

    It seems that there is no such feature in Dynamics Marketing app.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,160 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,962 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans