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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Module Registration
Microsoft Dynamics SL (Archived)

Module Registration

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Posted on by Todd Bittle 100

I have installed Dynamics SL 2011 and am trying to get the modules registered.  Where does the "Unlocking key" come from?  I have tried to use the License Key for each module and it states that it is not valid.

In addition, the first module in my license matrix, A1, is not a recognzed module.  Can anyone please explain this error.

Thanks,

Todd

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  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien on at

    Hi Todd,

    You should have received the unlocking keys from your partner or you can get them on CustomerSource.  You need to fill out the Customer tab on the registration screen with the customer ID and Company Name exactly as it is on the registration page.  Save that information then fill in the Modules tab.  You can copy and paste the unlocking keys into the modules tab.  You also need to have installed the exact version of SL to match the version number on your registration key page (i.e. 61, 47, 60 etc).  You can find out which version you have installed by double clicking on the word Customer on the customer tab.

    Let me know how I can assist.

  • Todd Bittle Profile Picture
    Todd Bittle 100 on at

    First off, thanks for the response.

    I double-clicked the customer tab and the popup states that the current product code is 48.  On the registration keys page on VOICE lists the product type is (61) Advanced Management.  Based on this information, Iam assuming I do not have the correct product installed.

  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien on at

    Hi Todd,

    You are correct.  Your best bet would be to uninstall and reinstall.  Make sure that you choose product 61 when you reinstall.

    Before copying the keys into the Registration screen, copy them from VOICE into Excel and then into the Modules tab.

  • Community Member Profile Picture
    Community Member on at

    Actually, you maybe able to short cut this and edit the SolInst.cfg file found in the root of the SL\Application folder.  You can open the file in Notepad, find the line that says 48 and change it to 61.  this worked in previous versions - can't confirm that it works for 2011 but is worth a try.

  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien on at

    Hi Todd,

    Since you have installed 48 which is multi-user standard and need to move up to 61, you might still consider uninstalling and reinstalling. We can't be sure that modifying the solinst.cfg file will work in this instance.  You might encounter problems down the road.

  • Todd Bittle Profile Picture
    Todd Bittle 100 on at

    I went through with the uninstall/reinstall.  My current product code now shows "61".  Also, I was able to add the A1 module (Advanced Management), however I am still getting the "Invalid unlocking key" error when using the License Key listed for any of the modules.  I have tried to copy/paste from Excel, the website, and even manually typing.  Is it far-fetched to think that there is an issue with our Registration Keys?

  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien on at

    Hi Todd,

    Which module keys are causing the error?  Maybe save the A1 key and then try the others.  Did you paste them into Excel and then from Excel into the Registration screen in SL?

  • Todd Bittle Profile Picture
    Todd Bittle 100 on at

    I deleted all of the modules from Registration, saved, and tried to re-add.  On the very first one (A1-Advanced Management), I enetered the Item=A1, Serial Number=MBS116873929, and License Key=VRZTNFGMKBJSXHW.  Upon pasting the License Key from Excel, I get the popup stating "Invalid unlocking key" and the value being pasted does not show in the Unlocking Key field.  When I manually key the value, I see it but get the same error when click Save.  The information I am providing in the Module form was obtained from the table listed on our Request License Key page of VOICE.

    I appreciate your help and hope to get this resolved soon.  It has been very frustrating.

    Todd

  • Carolyn Kolpien Profile Picture
    Carolyn Kolpien on at

    Hi Todd,

    Have you entered the Customer ID and Company Name on the Customer tab exactly as they appear on the registration page in VOICE?  You could copy and paste them in to make sure they are correctly entered.  Then Save.

    If you have tried that and if you have access to SQL Server Management Studio, try deleting out all the current registration info.

    Delete from registration

    Delete from registdetail

    Then try again with the Customer tab first.  Then Save.  Then paste in the keys. Let me know how it goes.

  • Todd Bittle Profile Picture
    Todd Bittle 100 on at

    Carolyn,

    I followed the steps you suggested above, but to no avail.  

    I am not available to list our Address as it is shown on the Customer Info page on VOICE in the Customer tab.  The address is too long.  

    In addition, I am a little unsure as to what our Customer ID is.  I have been using our MSPP ID.  Is that the correct ID to use?

    Would it possible that either of the two things above could be my issue...

    Thanks again for your assistance.

    Todd

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