Hi Guys,
I am semi new to dynamics, in that I have never had to write an integration with it for another system.
Basically we have a system whereby we create "Interactions" with customers, and we need these to be sent to Dynamics. However, we ideally want to be able to handle the interactions from within Dynamics, which is easy enough with an iframe showing certain parts of our application where necessary. However, what I really would like is a sticky footer, which I can add "components" too. So the one component would be an iframe into our systems queuing system - this would allow the user to be logged into our system, and they can see interactions assigned to them, and they can "accept" them in our system, which would cause our system to then push data into Dynamics.
From what I have learnt so far, there is no way to add a sticky footer item which will stay no matter what page the user is on. So my next hope was that I could embed an iframe into the sitemap on the left hand side. Does anyone know if this is possible. I know I can make a link to a "Web Resource" but thats a page load, and ideally the users should be able to see the "Interactions" being assigned to them in realtime.
Any tips, or pointers in the right direction would be amazing.
Cheers Guys,
Andrew
