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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Can't Print and Em...
Microsoft Dynamics GP (Archived)

Can't Print and Email Purchase order at same time

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Posted on by Kmuphaus

On Dynamics GP 2013 R2, we have set up everything necessary to email the PO out.  In the Purchase Order Print Options window, we check both the Print Document and Send Document in E-mail, but as soon as the Print button is clicked, the Print Document option clears and the PO is only emailed.  This is so frustrating for our purchasing department because then the Purchase Order Entry form clears and they have to go find the PO again to print it.    

Has anybody seen this or have any idea how to fix this?

Thanks,

Kelli

*This post is locked for comments

  • EpicPants Profile Picture
    EpicPants 30 on at
    RE: Can't Print and Email Purchase order at same time

    Hi Kelli,

    This was a feature that was changed due to customer suggestions. Users wanted to make it so that if you select email AND print, that GP would email the customers that were set up for email, and print for a customer that was not set up for email. 

    I am basing this off the same issue users are experiencing for emailing Sales documents. Microsoft Dynamis is probably using the same or similar written stored procedures to do both of these tasks. 

    https://community.dynamics.com/gp/f/microsoft-dynamics-gp-forum/157882/can-t-print-and-email-a-sales-document-at-the-same-time-gp-2013-r2?pifragment-109420=2#responses

    I will need to do more digging to offer a solution to this issue.

    Thanks,

    Ben  

  • Community Member Profile Picture
    Community Member on at
    RE: Can't Print and Email Purchase order at same time

    This is still an issue in GP 2018 R2.  Did this functionality really ever worked in any version of GP or Did Microsoft confirm this is a bug ?

  • Community Member Profile Picture
    Community Member on at
    RE: Can't Print and Email Purchase order at same time

    Has anyone come up with at fix for this issue.  I just updated a client to GP2016 R2. When printing PO's and selecting Send Document in Email and Print Document the print checkbox is cleared when selecting the Print button.  How can we have both Send and Print work?

  • Mick Egan Profile Picture
    Mick Egan 3,561 on at
    RE: Can't Print and Email Purchase order at same time

    Kelli,

    Have a look at Liaison Messenger EDD, a very good solution where you can email and print at the same time.

    www.liaisonsc.com/liaisonmessengeredd.html

    Mick

  • mikemp86 Profile Picture
    mikemp86 20 on at
    RE: Can't Print and Email Purchase order at same time

    Unfortunately, we tried this and it took longer for our buyers to do this then to find the PO and click the email icon separately.  Is there other solutions for this?  A little more information, the emailed version of the PO is in template form and the printed version is in standard form.  Would this cause an issue?

  • Syrus Profile Picture
    Syrus 4,156 on at
    RE: Can't Print and Email Purchase order at same time

    How about if you send the print to 'pdf printer' print the output and also click to send as an email? that way you only check one box 'print'

  • mikemp86 Profile Picture
    mikemp86 20 on at
    RE: Can't Print and Email Purchase order at same time

    No, I still haven't been able to find it.

  • Syrus Profile Picture
    Syrus 4,156 on at
    RE: Can't Print and Email Purchase order at same time

    were you able to find the fix for this issue?

  • Mick Egan Profile Picture
    Mick Egan 3,561 on at
    RE: Can't Print and Email Purchase order at same time

    Appears to be the same in GP 2016.

    Mick

  • mikemp86 Profile Picture
    mikemp86 20 on at
    RE: Can't Print and Email Purchase order at same time

    This is still an issue in GP 2015.  Does anyone have a solution for this?

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