web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Cloud POS - The receip...
Supply chain | Supply Chain Management, Commerce
Unanswered

Cloud POS - The receipt cannot be generated because a receipt profile has not been set in register's hardware profile.

(0) ShareShare
ReportReport
Posted on by ThuNgo 978

Dear experts,

I am encounter the error : "The receipt cannot be generated because a receipt profile has not been set in register's hardware profile." while trying to print the receipt and gift receipt on my POS.

pastedimage1639111666110v1.png

I check all settings i know, but cannot find any odd.

pastedimage1639111691546v2.png

pastedimage1639111699041v4.png

pastedimage1639111703623v5.png

Can someone help to advice?

Thank in advance,

Best regards,

Thu Ngo,

I have the same question (0)
  • ToddB Profile Picture
    ToddB Microsoft Employee on at

    Hi Thu,

    Do you get the error no matter which receipt you try and print?

    Have you ran the 1070, 1090 and 1110 jobs to send the settings to the channel database?

    Do you get the same error if you test using a register from the Houston store instead of Annapolis?

    Thanks.

  • ThuNgo Profile Picture
    ThuNgo 978 on at

    Hi Todd Berger,

    Yes, i ran job 9999 (all jobs) but still find the error for Annapolis.

    Houston dont have problem for generating receipt. So i switch on Houston for testing right now.

    Best regards,

    Thu

  • Stuart Hargreaves Profile Picture
    Stuart Hargreaves Microsoft Employee on at

    For shared hardware stations, the hardware profile is set at the hardware station for the store.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 92 Super User 2026 Season 2

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 66 Super User 2026 Season 2

#2
Paolo Cecchelli Profile Picture

Paolo Cecchelli 66 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans