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Customer experience | Sales, Customer Insights,...

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Customer Journeys Not Publishing

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Posted on by JM-27040900-0

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Hi,

We've encountered an issue today where we are publishing a journey and it ends up returning to a draft.

We keep getting the error - /Publishing failed due to an unexpected problem. Try publishing again, if publishing continues to fail, open a support ticket./ (we've now raised a support ticket).

I'm just wondering if anyone here has experienced similar?

It's not a complex journey, Literally a segment and an email nothing out there. It has been fine since we moved into customer journeys and we have changed nothing to make me think it's something we have changed, could it be an issue at Microsoft's end?

Many thanks,

Jim

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PaulineKolde 732 Moderator on at

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Hi Jim,

I had exactly the same issue today. Thought it was only me, but seems to be a broader thing then.
PaulineKolde 732 Moderator on at

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Today it is working again. Did you have the same observation?

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