Issue:
In the company I work we use SalesPad and GP (both systems works with integration). What happens sometimes is some kind of conflict in the situation below:
In SalesPad the user tries to make a standard order (SalesPad import from GP the next order number). It`s works fine most of the time, but sometimes for some weird reason SalesPad does not use the next order number, instead do this use the invoice number (this is the issue).
All the settings are correct in SalesPad.
In GP in:
Microsoft Dyanamics GP > Tools > Setup > Sales > Sales Order Processign Setup. The box/field "Order ID Next Number" was empty, I put the correct next order number and everything was working ok, after few hours the issue happens again, I checked GP settings and realized that (GP does not keeps the next order number). After the issue happened and when I tried to pull the next order number GP does not show it inside the box anymore.
For now the systems are working ok and sometimes mix the invoice number with the order number and sometimes no...
Questions:
1 - If more than a user is working in the same order number (without know if someone is working in this specific order ) may be it`s causing the issue?
2 - Why after I insert the correct order number in GP it`s just disappear ?
Thanks,
Eddie
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