Why does the email editor recently started setting a URL to be an email?

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Posted on by MikeBMikeBMikeB

At the Dynamics email editor, when I copy+paste a URL into the email, it automatically sets the "Link Type" to be "E-mail"?

This is a recent change. It used to be that URLs were pasted in with a link type of "URL". Now they are pasted in with a link type of "E-mail".

Why has the default behaviour changed?

For example, here I am in the email editor, having pasted a URL into my email:

But when I edit the link [which I do to see its "Link Type"], it tells me the "Link Type" is "E-mail".

It's a problem because when the customer opens the link, it will open the link with their default email client, rather than their browser.

My question is why/when did the default behaviour change? Is it configurable so that links are pasted into email with a link-type of "URL", not "email"?

Any help appreciated

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Leco Lv on at

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Hi partner,

Unfortunately, I don't think the default behavior has changed. I cannot reproduce your problem. Have you updated recently?

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KatrineAbel 10 on at

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I have the same issue in several different environments.

This is a changed behavior, for sure, and it is an issue as my customers seem to use write in-hyperlinks very often.

Is it possible to change this default value?

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Leco Lv on at

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Hi Katrine,

Would you mind sharing your version info, as I mentioned above, I tested my environment and my partner's environment is normal.

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KatrineAbel 10 on at

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Sure - I have several different:

A trial:

A customer's environment:

Another customer:

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Leco Lv on at

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Hi partner,

I think it's probably a problem with the new server version, me and my partner are both 23013 and you are 23014. Not sure if this is a bug or by design. I guess Mike is also 23014. Perhaps you can open a ticket to Microsoft to confirm the problem.I don't think it seems possible to change the default.

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MikeBMikeBMikeB 98 on at

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Here's my version details:

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Leco Lv on at

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Hi Mike,

If you haven't made any changes before, and the issue happened recently, I suggest you better open a ticket with Microsoft Teams to confirm. currently it seems impossible to determine whether this is a bug or by design.

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MikeBMikeBMikeB 98 on at

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Yes, I'll log a ticket with Microsoft seems the obvious thing to do.

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Christoffer Larsson on at

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Same problem for us

Server 9.2.23014.00178

Klient 1.4.5286-2301.4

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MikeBMikeBMikeB 98 on at

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Does anyone know how I log this a bug with Microsoft? [Is it me, or is there no central point to do so?]

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