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Microsoft Dynamics GP (Archived)

voided unposted sales invoices in MSGP

Posted on by Microsoft Employee

I have already read that you can not void or delete an invoice once it has been printed, even if you haven't posted it yet.  First -  how can you see the invoice as it is going to be sent to the customer before sending if you can't print it? When we have a lot of item lines on an order - it's hard to see if you have picked the right amounts and right line items -  I would like to view it on the screen at least to see if did it correctly before posting it.  Secondly, when I voided an invoice after printing but wasn't posted yet  -  the system does not bring back the quantity to the order to be available for billing??  How do I do this to keep the history correct on the order, but to be able to bill out the item again? Our advisor says I might need to add another line on the order to bill them out -  is this the only way to do this?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: voided unposted sales invoices in MSGP

    thanks!!

  • Verified answer
    RE: voided unposted sales invoices in MSGP

    Hi,

    If you void a sop transaction it will reverse the posting only in receivable and not in SOP.  You need to book return transaction in order to bring back the quantities in.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: voided unposted sales invoices in MSGP

    thanks Micki for your reply -  we are set up for voiding  but system doesn't fix the quantities back to what they should be in SOP-  had to have our support go into the back end and do it

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: voided unposted sales invoices in MSGP

    I believe you can void documents based upon how you set up your company.  Look at:  Tools - Setup - Sales - Invoicing.  In that box, then choose the Options button and you'll get the screen where you can allow voiding or editing documents or many other options

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