Hi,
Hope you all are okay
I have a question about the segment condition in a customer journey.
I want to send a email campaign on a customer journey, but im not sure at all when AND / OR should be used
If you can, could you give an example please
Regards
Hi,
The "and / or" here only makes sense if you have set two segments.
For example, you need to set the audience to a contact in segment A but not in segment B. Then the condition is set to
Segment A Inclusion and Segment B exclusion.
If you need to set the audience to a contact in segment A or segment B, then this condition is set to
Segment A Inclusion or Segment B Inclusion.
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