Audit Logs

(0) Share

Report

Posted on by Martin Doll

I am seeing lots of duplicate entries in my Audit Logs from the Contact entity. Only a few users and very random users will start creating multiple entries....changing the same exact field over and over...and it will go on until I do something about it....which is create a new contact record and merge the two together.

It sounds like it could be from the Outlook sync , but I am not sure how to track that down. I can't seem to force it to happen.

Any Ideas?

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (0)

Sort by

Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Is there any custom code involved? If yes, check the column set used when updating the entity. Remove any field which is not required in that update.

Was this reply helpful? Yes No
Suggested answer

Karsten Wirl 4,477 on at

Like (0)

Report
Copy link

Link copied!

Hello Martin.

Please verify that implemented workflows, plug-ins or jscript not running in a loop. Somewhere some script or plug-in will update your records over and over again.

Was this reply helpful? Yes No
Martin Doll on at

Like (0)

Report
Copy link

Link copied!

Great point.....I am wondering if the plugin we have for longitude and latitude is looping somehow. However, why would it only loop for random users....wouldn't it loop for all?

Was this reply helpful? Yes No