Notifications
Announcements
Could anyone confirm if email engagement feature works perfectly in Dynamics 365?
I have observed that sometimes emails are not getting tracked accurately.
Thanks in advanced.
Hi,
This is a duplicate threat that is already answered.
community.dynamics.com/.../emails-enggagement---email-tracking-not-working-accurately
Hello Neelesh,
You have posed this question within the forum for Dynamics 365 Customer Insights. Our product is not designed for email engagegement, but to connect data from various transactional, behavioral, and observational sources to create a 360-degree customer view.
Please post this question in the general forum for D365: community.dynamics.com/.../dynamics-365-general-forum. There you have a larger audience of responders.
Thank you!
Aditya Kuppa
Customer Insights team
Problems can be caused by a variety of factors.
It is recommended to post a specific problems experienced.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Pallavi Phade 94
Tom_Gioielli 81 Super User 2025 Season 2
TAHER Mehdi 58
