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Customer experience | Sales, Customer Insights,...
Suggested Answer

Email engagement not working perfectly

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Posted on by 132

Could anyone confirm if email engagement feature works perfectly in Dynamics 365?

I have observed that sometimes emails are not getting tracked accurately.

Thanks in advanced.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Problems can be caused by a variety of factors.

    It is recommended to post a specific problems experienced.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Suggested answer
    Aditya Kuppa Profile Picture
    320 on at

    Hello Neelesh,

    You have posed this question within the forum for Dynamics 365 Customer Insights. Our product is not designed for email engagegement, but to connect data from various transactional, behavioral, and observational sources to create a 360-degree customer view.

    Please post this question in the general forum for D365: community.dynamics.com/.../dynamics-365-general-forum. There you have a larger audience of responders.

    Thank you!

    Aditya Kuppa

    Customer Insights team

  • Suggested answer
    Wahaj Rashid Profile Picture
    11,321 on at

    Hi,

    This is a duplicate threat that is already answered.

    community.dynamics.com/.../emails-enggagement---email-tracking-not-working-accurately

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