Dynamics Community Forum Thread Details

Contract Renew button not working

Hello,

I have a problem with Renew button on Contract.

After I click Renew contract, a dialog opens where I can select to include contract lines and then the error comes up - Unexpected error:

<?xml version="1.0" encoding="UTF-8"?>
<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope">
   <s:Body>
      <s:Fault>
         <faultcode>s:Client</faultcode>
         <faultstring xml:lang="en-US">An unexpected error occurred.</faultstring>
         <detail>
            <OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts">
               <ActivityId>48a8545d-6fce-41f4-bc88-eee2c908865e</ActivityId>
               <ErrorCode>-2147220970</ErrorCode>
               <ErrorDetails />
               <Message>An unexpected error occurred.</Message>
               <Timestamp>2017-09-13T11:24:30.2480771Z</Timestamp>
               <ExceptionRetriable>false</ExceptionRetriable>
               <ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" />
               <InnerFault>
                  <ActivityId>48a8545d-6fce-41f4-bc88-eee2c908865e</ActivityId>
                  <ErrorCode>-2147220970</ErrorCode>
                  <ErrorDetails />
                  <Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #EB1C0227</Message>
                  <Timestamp>2017-09-13T11:24:30.2480771Z</Timestamp>
                  <ExceptionRetriable>false</ExceptionRetriable>
                  <ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" />
                  <InnerFault xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" />
                  <OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" />
                  <TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" />
               </InnerFault>
               <OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" />
               <TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" />
            </OrganizationServiceFault>
         </detail>
      </s:Fault>
   </s:Body>
</s:Envelope>

Do you have any idea why would this be happening? There are no plugins on Contract entity,

There are no plugins on Contract entity, ribbon is customized but I wouldn't say that it could cause this - maybe I am wrong...

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