Microsoft Dynamics 365 | Integration, Dataverse...

Queue Items(Emails) routing using Workflows

(0) Share

Report

Posted on by McLOVIN

Got a requirement in D365 where in we need to move Emails(Queue Items) from one Queue to another Queue the Criteria being the subject of the incoming Email.|

Created a workflow for the same but unable to test it as Queue fields are locked and I'm unable to trigger the workflow.

How to resolve this issue ? I would like to know in what other ways this thing can be done ?

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Community Member on at

Like (0)

Report

Hi McLOVIN,

1."Queue fields are locked"

Not using 'Update:Queue items' step and queue item as entity in the workflow, you need use Email as entity and 'Create: Queue Item' to add the Email into the queue you want.

2."I'm unable to trigger the workflow"

what trigger you are using now?

Can you share screenshot about the workflow if possible?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Partner,

Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

Thanks in advance!:)

Was this reply helpful? Yes No