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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Lead qualification error
Microsoft Dynamics CRM (Archived)

Lead qualification error

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Posted on by Vighnesh 1,942

Hi All,

I have an active duplicate rule on lead entity (email = exact match). When I try to qualify a duplicate record the system doesn't allow me to do. 

avail-lead.png

Can that we can change this behaviour?

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  • Suggested answer
    Kishor Kumar Profile Picture
    Kishor Kumar 3,710 on at

    Hi Vignesh,

    You have  active duplicate for lead entity and Sorry Why are you trying to Qualify the duplicate record? T

  • Vighnesh Profile Picture
    Vighnesh 1,942 on at

    There are certain cases where CRM users need to qualify these types of records. Is there a way where we can override or modify this behaviour?

  • Suggested answer
    Kishor Kumar Profile Picture
    Kishor Kumar 3,710 on at

    Vignesh, I don't think we can override this behaviour.

  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at

    Hi,

    Please check this article docs.microsoft.com/.../manage-duplicate-detection-create-update

    Also if it does not work you might have to create plugin to create records.

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