Return transaction with redeemable loyalty points

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Posted on by Polina

Dear all,

Dynamics AX 2012 R3 (RU) – I register a retail transaction on POS, add a loyalty card and when finishing the retail transaction I have a card transaction in AX with some loyalty points earned (card transaction status Earned).

When I return the retail transaction from above on POS, the same loyalty card is applied to the return transaction. When finishing the return transaction:

- If the loyalty points are non-redeemable, there is a card transaction created in AX with some points returned (card transaction status Return earned);

- If the loyalty points are redeemable, there is no card transaction in AX for any points returned.

Have any of you found any solution for this case, so that redeemable points are also returned for the return transaction?

Regards,

Polina Sabeva

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Anders Dahlin on at

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RE: Return transaction with redeemable loyalty points

I have the same issue, from my tests they payment is reversed but not the earned points. Found any solution?

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Anders Dahlin on at

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RE: Return transaction with redeemable loyalty points

My misstake, I read it to fast, I do not have this issue. But what I notice is the logic that if you have loyalty as a payment mean you will not earn any points on that transaction.

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Vageesha Fernando 77 on at

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RE: Return transaction with redeemable loyalty points

Hi Polina Sabeva,

you still facing this issue?

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