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After run the collection letter and post it the customer hold for invoicing , then customer pay the overdue invoices and still customer status is hold for invoicing
We need to release the customer automatically
Hi,
1 question- When the customer is for hold, are you using any custom code to auto block the customer?
If, yes, the use the same code to unblock
If, no, I don't think there is any standard possibility to unblock the master based on the payment cleared.
Hi there,
Did you use the Credit Management module for the blocking function?
Thanks,
If you are using credit management feature then it is quite possible using account status and rules.
Credit and collection > credit management ?> Account status
On customer master :
You can read in detail here :docs.microsoft.com/.../cm-credit-mgmt-setup
Hi ,
No i don't have a custom code
I use the credit and collection module then create a collection letter to block the customer if he overdue the invoices , system block creating invoices but after paying the overdue invoice system not re-open customer invoicing parameter automatically
I don't use credit management feature , i create collection letter and post it
Hello Mostafa,
Do you find out any solution for your query?
Please update
If you are not using Credit management feature then in my opinion it is not possible to release automatically.
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