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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Lost encryption key
Microsoft Dynamics CRM (Archived)

Lost encryption key

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Posted on by Ragnar Hilmarsson 3,427

Hi
After restore of organization I got this error
Cannot perform 'activate' because the encryption key doesn’t match the original encryption key that was used to encrypt the data
Is it possible to generate new key or? what can i do fix this.
I don't have the encrypt key.

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  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at

    Hi..

    Check below links.. it has details about how to change encryption key..

    technet.microsoft.com/.../dn531199.aspx

    community.dynamics.com/.../138685.aspx

    community.dynamics.com/.../116024.aspx

    Hope this will help..

  • Gabriel Babi Profile Picture
    Gabriel Babi 285 on at

    Happened to me when organization was upgraded from 2011 to 2015 and I generate a new encrypt key and worked.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello Ragnar,

    Navigate to Settings > Data management > Data Encryption, give a random new password and check we can activate the encryption key.

     

    Thanks,

    Churchill

  • Hamid Reza Profile Picture
    Hamid Reza 65 on at

    Hi

    Did you solve your problem ?

    I have only Org database backup and have not source Org to retrieve Key.

    what should i do ?

  • Alexander BB Profile Picture
    Alexander BB 295 on at

    Make a backup.

    Flush your existing passwords:

    use Organization_MSCRM
    update EmailServerProfile set IncomingPassword = null
    update EmailServerProfile set OutgoingPassword = null
    update Mailbox set Password = null
    update Queue set EmailPassword = null
    update UserSettings set EmailPassword = null

    and check your ServersideExchange connection afterwards.

  • Dung Ho Profile Picture
    Dung Ho 40 on at

    I have tried this solutio and it works. Thank you :)

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