Lost encryption key

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Posted on by Ragnar Hilmarsson

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Hi
After restore of organization I got this error
Cannot perform 'activate' because the encryption key doesn’t match the original encryption key that was used to encrypt the data
Is it possible to generate new key or? what can i do fix this.
I don't have the encrypt key.

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Mahadeo Matre 17,021 on at

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RE: Lost encryption key

Hi..

Check below links.. it has details about how to change encryption key..

technet.microsoft.com/.../dn531199.aspx

community.dynamics.com/.../138685.aspx

community.dynamics.com/.../116024.aspx

Hope this will help..

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Gabriel Babi 285 on at

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RE: Lost encryption key

Happened to me when organization was upgraded from 2011 to 2015 and I generate a new encrypt key and worked.

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Community Member on at

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RE: Lost encryption key

Hello Ragnar,

Navigate to Settings > Data management > Data Encryption, give a random new password and check we can activate the encryption key.

Thanks,

Churchill

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Hamid Reza 65 on at

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RE: Lost encryption key

Hi

Did you solve your problem ?

I have only Org database backup and have not source Org to retrieve Key.

what should i do ?

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Alexander BB 295 on at

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RE: Lost encryption key

Make a backup.

Flush your existing passwords:

use Organization_MSCRM
update EmailServerProfile set IncomingPassword = null
update EmailServerProfile set OutgoingPassword = null
update Mailbox set Password = null
update Queue set EmailPassword = null
update UserSettings set EmailPassword = null

and check your ServersideExchange connection afterwards.

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Dung Ho 40 on at

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RE: Lost encryption key

I have tried this solutio and it works. Thank you :)

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