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Customer prepayment - Electronic reporting error

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Posted on by Mustafa Omerbegović

1,477 Moderator

Hello everyone,

Did someone manage to set up ER with customer prepayment documents?

Is there anything that is not mentioned in the documentation, but should be done due to the printing?
We set everything that is described on the MS documentation (Create customer prepayment invoices - Finance | Dynamics 365 | Microsoft Learn), but did not succeed in getting a printed form of the document.
We tried many combinations of setups, but no combination did not cleaned the error that we got.
All other processes with customer prepayments are going smoothly, but I cannot get a printed form with any tricks.

ER works for other types of documents, so I think that ER general setup should be OK.

Error text: Expected format mapping has not been found.

Thanks in advance and greetings

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Dynamics 365 Finance

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AX-US 97 on at

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Could you please confirm whether the following files have been imported from Dataverse?
Customer prepayment invoice model (.xml)
Customer prepayment invoice model mapping (.xml)
Prepayment invoice template (.xml)

Once these files are imported, please proceed with the following configuration steps:

Navigate to Accounts receivable > Setup > Accounts receivable parameters > Electronic documents, and set the document type to Invoice.

Alternatively, you can create an Electronic Reporting Destination instead.

Apply the configuration at the customer level, either set it globally through the Form setup, or
Assign it per customer via Print management.

Best regards,
Umar Shahzad

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Mustafa Omerbegović 1,477 Moderator on at

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Hi @AX-GUYX

thanks for your reply.

I done all the steps described on the documentation yesterday, and have same problem on a few environments, but after I went through everything again this morning, it started to work.

I doubt on the xmls because I don't know what can be other mistake.

Also I didn't need to make this setup

Navigate to Accounts receivable > Setup > Accounts receivable parameters > Electronic documents, and set the document type to Invoice.

but I did on the Accounts receivable -> Invoice -> on prepayment invoice select prepayment invoice template.

Thanks and wish you a good day.

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