Change of view for contacts only

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Posted on by louisa lane

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We have a user who has reported that the card view for her contacts has changed (see below)

Accounts, opportunities and lead etc are all still the same as everyone else, it is just the contacts. We can't seem to change it back and the user can't see a lot of our custom fields which is causing a problem. None of our other users have this issue so hoping someone can assist. In our view we can use the drop down at the top to select different card views but we can't see this option.. I've attached our screen view below so you can see the differences.

Any ideas how we can get our user back to the old style the same as everyone else in our firm.

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louisa lane 188 on at

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RE: Change of view for contacts only

Thanks for this. For some reason it has gone back to normal over the weekend, very strange as it was like it for about 4 weeks. Maybe just a glitch or something on her pc. We all work remotely so other than her showing me her pc through teams i couldn't really see what was going on. When i logged on to her account via my pc it looked fine so must have been something local on her machine.
Leah Ju Microsoft Employee on at

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RE: Change of view for contacts only

Hi louisa,

It's so strange, only one user?

Try assigning an administrator or security role with large privileges to this user and check if he still does?

Also, I suggest you create a support ticket for professional assistance following the below procedure.

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