Microsoft Dynamics CRM (Archived)

clicking change password in Portals not working

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I am trying to set or change the password of a contact in Adxstudio portal. When i click it nothing is happening.

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Arpit Shrivastava 7,518 User Group Leader on at

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Hi Cams,

There might be a lot of reasons for it.

You either get an error message or not receive the email due to following reasons :

If multiple contacts found of same email address in CRM.

If the entered email address does not exist in CRM.

Is the email address written correctly in the contact and on the password reset control?

If the Sender and Reciever are not allowed to send an email.

Please go through my below article for the same. Hope it helps

http://arpitmscrmhunt.blogspot.in/2017/11/crm-portal-validate-that-email-already.html

Also, check following thread also.

https://community.dynamics.com/crm/f/117/t/234952

If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.in

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Community Member on at

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Hi,

Thank you for your response.

My issue is not about not receiving any emails.

Change Password dialog box is not appearing when I click the "change password" I am not getting any error.

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Arpit Shrivastava 7,518 User Group Leader on at

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Hey Cams,

Are you talking about 'Forgot Password' option appears on Portal Login Page?

You mean to say, nothing happens if you click on it?

Did you make any changes to Login Page and Portal Site Settings so far?

Also, Please check, is there any error appears in Browser Console as soon as you click on Forgot Password.

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Community Member on at

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Hi

No not forgot password. When you want to change the password of a contact in CRM/Portal. You click the "Change Password" .

community.adxstudio.com/.../manage-contact-password

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Arpit Shrivastava 7,518 User Group Leader on at

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Could you please login to portal and hit below URL and let me know what it display:

https://<YourPortalName>.microsoftcrmportals.com/Account/Manage/ChangePassword

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Hi

That url works fine.

I am doing the "change password" in CRM and not in the portal. I am trying to set the password of the account that will be using the portal.

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Arpit Shrivastava 7,518 User Group Leader on at

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Hi Cams,

In Issue Title/Description, you had mentioned Portal that's why I was investigating this issue at Portal end.

So In CRM, do you have Change Password Dialog Activated?

If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.in

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Community Member on at

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Hi Thanks for the response.

Yes the change password process is activated.

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Arpit Shrivastava 7,518 User Group Leader on at

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Hi Cams,

Everything seems to be OK.

Could you please check do you have below privileges?

If found useful, please mark the answer as verified.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.com

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Community Member on at

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i can't find that "Dialog Session" in my crm.

How do I set that up?

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