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Microsoft Dynamics CRM (Archived)

clicking change password in Portals not working

Posted on by Microsoft Employee

I am trying to set or change the password of a contact in Adxstudio portal. When i click it nothing is happening.

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  • Suggested answer
    Gene Glenn Profile Picture
    Gene Glenn 125 on at
    RE: clicking change password in Portals not working

    Old post but wanted to follow up.  Seems the "Change Password" has been fixed (MS patch) a few months back when using it from Contacts with FS Hub.

  • Gene Glenn Profile Picture
    Gene Glenn 125 on at
    RE: clicking change password in Portals not working

    O, I see "Change Password" works as expected when in "Portal Management"

    [quote user="Gene Glenn"]

    We are having this issues within Dynamics, not Portal, as some commented.  Can someone please describe in detail how they are changing passwords from the "Portal Management app" as described.  We are also getting Invalid Token on a regular basis, which we would have previously done "Reset Password".  "Reset Security Stamp"  helps this typically.

    [/quote]

    pw.jpg

  • Gene Glenn Profile Picture
    Gene Glenn 125 on at
    RE: clicking change password in Portals not working

    We are having this issues within Dynamics, not Portal, as some commented.  Can someone please describe in detail how they are changing passwords from the "Portal Management app" as described.  We are also getting Invalid Token on a regular basis, which we would have previously done "Reset Password".  "Reset Security Stamp"  helps this typically.

  • TonyaStephenson Profile Picture
    TonyaStephenson 117 on at
    RE: clicking change password in Portals not working

    Same issue here. Can't do password reset anywhere. Any clue how to use the BPF to do this? There's one in the system, but not sure how to make that the default instead of the dialog (which obviously has gone the way of the dinosaur...)?

  • Jetj25 Profile Picture
    Jetj25 532 on at
    RE: clicking change password in Portals not working

    Hi 

    Also in the portal app the function dialog is not working any more

  • anavrin Profile Picture
    anavrin 40 on at
    RE: clicking change password in Portals not working

    I started having the same issue after the 2021 wave 2 release. Turns out it was deprecated in the Field Service model driven app. I can still set passwords from the Portal Management app.

    docs.microsoft.com/.../important-changes-coming

  • AshL Profile Picture
    AshL 5 on at
    RE: clicking change password in Portals not working

    Hi, I am having this same issue.

    I have gone through all of the recommendations but it's still not working. I also don't have 'dialog session' in my security role either.

    Wondering if you found a resolution?

    Thanks so much!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: clicking change password in Portals not working

    For the system administrator role I have this:

    I don't have the Dialog Session like you have.

    scrn2.jpg

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: clicking change password in Portals not working

    i can't find that  "Dialog Session" in my crm.

    How do I set that up?

  • Suggested answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: clicking change password in Portals not working

    Hi Cams,

    Everything seems to be OK.

    Could you please check do you have below privileges?

    dialogs security needed 3


    If found useful, please mark the answer as verified.


    Cheers
    Arpit
    https://arpitmscrmhunt.blogspot.com

     

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