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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error while importing ...
Microsoft Dynamics CRM (Archived)

Error while importing organization

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Posted on by Community Member

Hello All,

I have plan to migrate dynamics crm online to onpremise, but I had a little trouble when import organization into onpremise using CRM deployment manager, because user mapping is incorrect,

And the view log is 

Error| Error occurred while attempting to map user "xxxx" with account xxxx@example.onmicrosoft.com during user mapping: Microsoft.Crm.CrmSecurityException: LookupAccountNameW failed with error
at Microsoft.Crm.SecurityUtils.GetSidFromAccount(String accountName)
at Microsoft.Crm.Tools.Admin.ADUserMappingHelper.FillUserFromSearchResult(SearchResult sr, User user)
at Microsoft.Crm.Tools.Admin.ADUserMappingHelper.FillUserFromSearchResult(SearchResultCollection src, User user)
at Microsoft.Crm.Tools.Admin.ADUserMappingHelper.FindAndFillUserByFilterInternal(String filter, User user)
at Microsoft.Crm.Tools.Admin.ByFullNameUserMapper.MapUserAccountInfo(User user)
at Microsoft.Crm.Tools.Admin.ImportUserMapper.MapUser(User user)

How to fix that?

Thank You

Best Regards,

David Hariyanto

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    When importing the organization, try to map just the administrator with the existing administrator user. Once the import is complete, you can then open all users one by one, edit their username, save then activate.

  • Community Member Profile Picture
    Community Member on at

    Hi Vikas,

    Thank's for your info,

    But there is the same error after I try to mapping only system administrator with existing administrator user.

    Any other way to help me?

    Thank You

    Best Regards,

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello,

    Can you please refer below blog which describes step by step process.

    dynamicsofdynamicscrm.com/.../step-by-stepmigrate-microsoft-dynamics-crm-online-to-microsoft-dynamics-crm-on-premises

    Mansoor

  • Community Member Profile Picture
    Community Member on at

    Hello Mansoor

    Thank you for your information,

    I have been follow your link, and still error with the same correction.

    After I trace, I found error in configuration Active Directory User. So I must grouping user to right group access.

    Thank you

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