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ReportI have configured the Interactive Service Hub in dynamic CRM. When i want to create the Case, it is showing some error.
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I have configured the Interactive Service Hub in dynamic CRM. When i want to create the Case, it is showing some error.
*This post is locked for comments
Hi Anant,
If this is a custom javascript code you need to check if the field that you are changing already exists on the form. ( You need to add this field on the request form.. ).
You can do something like this :
var attribute = Xrm.Page.getAttribute("fieldName");
if (attribute != null) {
attribute.setValue("value");
}
else {
alert("Field " + fieldName + " not found. please contact support.");
}
With this, if the field that you are trying to set value, doesnt exist on the form, you will now that is the specific field.
Regards,
Are you able to customize the system?
If you go Settings > Customizations > Customize the System > Case > (Current Form you are using) > Form Properties
You will be able to see what JavaScript files are running on that form
Hi Anant,
There is probably some custom JavaScript on the form that is causing this.
You can try and debug it on the browser and see which field is coming back as null.
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André Arnaud de Cal...
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