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Microsoft Dynamics CRM (Archived)

Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

Posted on by Microsoft Employee

Hi,

Our domain server crashed and I had to rebuild it. Our CRM 2016 is on another server but now I Get the below Stack Trace.

[COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)]
   Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Set(Int32 lnSetType, String bstrADsPath) +0
   Microsoft.Crm.ADNameUtility.Rfc1779NameFromGuid(Guid guid) +151
   Microsoft.Crm.SecurityUtils.BuildLdapPath(Guid adGuid) +65
   Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId) +1316
   Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context) +802

[CrmException: Failed to get priv user group information. k = 8f8c97d1-15e7-e511-80d3-00155d010205 privUserGroupId: 3ae65416-0e9c-42c9-98bb-d2e6cadf0183, localSystemAdGuid: 82c2ae13-f6d5-4b18-8a02-7e019ebd4a6d, Exception: System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
   at Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Set(Int32 lnSetType, String bstrADsPath)
   at Microsoft.Crm.ADNameUtility.Rfc1779NameFromGuid(Guid guid)
   at Microsoft.Crm.SecurityUtils.BuildLdapPath(Guid adGuid)
   at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
   at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context).]
   Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context) +1378
   Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context) +490
   Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context) +77
   Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context) +245
   Microsoft.Crm.OrganizationFeatureControlChecks.IsFeatureEnabled(IFeatureDetail featureDetail, Guid organizationId) +225
   Microsoft.Crm.FeatureControlChecker.CheckFeature(IFeatureDetail feature, Guid organizationId) +250
   Microsoft.Crm.FeatureDetail.IsEnabled(Guid organizationId, Version currentOrgDBVersion) +207
   Microsoft.Crm.Caching.FeatureEnabledHelper.IsFeatureEnabled(IFeatureDetail featureDetail, IOrganizationContext context) +278
   Microsoft.Crm.Caching.FeatureEnabledHelper.IsFeatureEnabled(String featureName, IOrganizationContext context) +88
   Microsoft.Crm.Authentication.Claims.AuthenticationProvider.Authenticate(HttpApplication application) +1253
   Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application) +531
   Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application) +103
   Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) +2242
   System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +139
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +91It has to be with Active directory, how can I solve this issue?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

    Thanks for your replay. That is what I thought. Could you give me or direct me how to get CRM running again step by step?

    Thanks again.

  • a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)

    Hello,

    I'm afraid that you will have to reinstall CRM to make it work again.

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