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Customer experience | Sales, Customer Insights,...
Suggested Answer

Import Contacts for Customer Joruney

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Posted on by 282
What is the best treatment for the scenario in which I receive a list of emails for which you want to make a Customer Journey?
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  • Suggested answer
    Kenneth Ariel Chaves Herrera Profile Picture
    on at

    Hi,

    This is the best practices you can follow to create a customer journey based on emails according to Microsoft official information:

    Create a simple customer journey (Dynamics 365 Marketing) | Microsoft Docs

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

  • Joannis Papazissis Profile Picture
    245 on at

    Hi,

    In this case you could use the basic import for contact. But it is neccessary to create new contacts and at least fill out email and lastname.

    Then put all these contacts in a marketinglist - this marketinglist you can use to start a journey with an e-mail.

    other option, depending on how many e-mails you have you could use the basic sendout at the marketing e-mails. But its limited to 30 contacts.

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