ACH payment not picked up when Generating payments

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Posted on by Hasan Isham

Hi,

We recently created a new legal entity and we are unable to generate ACH payments from the entity. The error below comes up. Any ideas what setup could be missing?

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Ludwig Reinhard Microsoft Employee on at

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RE: ACH payment not picked up when Generating payments

Hi,

Have your open transactions (invoices) that you are planning to pay this method of payment setup?

Can you check in the vendor transactions form?

If this MOP is not setup there then it might not been selected correctly.

Also check that the bank account details of the vendors are properly setup and complete.

Best regards,

Ludwig
Hasan Isham 18 on at

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RE: ACH payment not picked up when Generating payments

MOP settings for ACH are there:

File setup is there.

This is the first time we've tried to generate a payment in this entity. It's been working fine in other entities.
Suggested answer

Ludwig Reinhard Microsoft Employee on at

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RE: ACH payment not picked up when Generating payments

Hi,

I was referring to this setup

Can you please check that a file format is setup?

Also, can you let us know whether the generation of the payment file worked in the past?

Best regards,

Ludwig
Hasan Isham 18 on at

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RE: ACH payment not picked up when Generating payments

Thanks for taking a look at this Ludwig!

I think the MOP setups are fine. You have to pick the MOP, bank, etc before getting to this stage.

What do you mean by the "file setup"? Where are those configs?
Verified answer

Ludwig Reinhard Microsoft Employee on at

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RE: ACH payment not picked up when Generating payments

Hello Hasan,

This does not seem to be an error but rather an information that no transactions were found and included in the file.

Can you please check your method of payment setup and the file setup.

There might be something missing there.

Best regards,

Ludwig