CRM App for Outlook Configuration Stuck at "Pending" Status

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Posted on by Brian Poff

We are using CRM 2016 8.1 on-premise with Exchange Online. We have server-side sync configured and working using the hybrid connector as documented. This all works properly. Mailbox tests pass and emails are tracked.

But when we go to Settings->CRM App for Outlook and click Add the App to Outlook it just hangs at "Pending" status. If we click the "Learn more" link it just says that it may take up to 15 minutes or the user's mailbox may not be processing updates. However each user's mailbox is functioning properly. There are no Alerts for the mailbox or overall for the Server Profile. I also do not see any messages in the Event Viewer.

Is there any way to find out what the problem is here?

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Brian Poff on at

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I'd also add that we have waited more than 24 hours.

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Hi Brian. How did you manage to fix this issue?

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Brian Poff on at

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The answer from MS that the combination of 8.1, on-premise -> Exchange Online and the App isn't supported. You need 8.2 to make this work.

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