web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Changing Customer Journey Time Zone

(0) ShareShare
ReportReport
Posted on by 151

By default Time zone field is locked after Customer Journey records are saved. It doesn't matter if the Journey is live or stopped, the field is locked for editing.

Could there be any implications if we "forcibly" change the value of this field, after the Journey is alrady been live for some time and there are contacts who were processed by that Journey.

I have the same question (0)
  • Suggested answer
    Leco Lv Profile Picture
    Microsoft Employee on at

    Hi partner,

    Based on my understanding, the time zone should be used to control the start time of the customer journey. Even if the value of the time zone field is forcibly modified after going live is released, it will not affect the customer journey.

  • AccountAccount Profile Picture
    151 on at

    When we tried to change time zone (after stopping Journey) we got this error:
    pastedimage1668002142895v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 168 Super User 2026 Season 1

#2
NeerajPawar Profile Picture

NeerajPawar 65

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 51 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans