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Changing Customer Journey Time Zone

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Posted on by AccountAccount

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By default Time zone field is locked after Customer Journey records are saved. It doesn't matter if the Journey is live or stopped, the field is locked for editing.

Could there be any implications if we "forcibly" change the value of this field, after the Journey is alrady been live for some time and there are contacts who were processed by that Journey.

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Leco Lv on at

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Hi partner，

Based on my understanding, the time zone should be used to control the start time of the customer journey. Even if the value of the time zone field is forcibly modified after going live is released, it will not affect the customer journey.

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AccountAccount 151 on at

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When we tried to change time zone (after stopping Journey) we got this error:

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