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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AOS crash problem
Microsoft Dynamics AX (Archived)

AOS crash problem

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Posted on by Hassan_rulz 3,801

Hi Expert,

We have faced AOS crash issue last night on production environment. Can anyone tell me how can I find out the reason behind it?

I have checked events and found this.

"The Microsoft Dynamics AX Object Server 6.3$01-MicrosoftDynamicsAX service terminated unexpectedly.  It has done this 1 time(s)."

4265.aos.jpg

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  • Martin Dráb Profile Picture
    Martin Dráb 239,650 Most Valuable Professional on at

    Configure your system to create a memory dump when AOS crashes. Next time it happens, you'll have a dump to analyze.

    You have much less information now, but look for event logs written by the AOS. There should be information about an exception, a faulting module and so on.

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Have a look at the following tag on the official blogs based on Martin's suggestion:

    [View:https://blogs.msdn.microsoft.com/emeadaxsupport/tag/debugging/:750:50]

    I have set up the WER registry dump, but that requires a server restart to get it going.

    Once you have a dump from the next occurring crash, you could open a paid support incident with Microsoft Dynamics support team to get it checked for you. Alternatively you could try to analyze it yourself using WinDbg.

  • Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Did you succeed in collecting a crash dump and analyzing it?

  • Suggested answer
    Jay Barot Profile Picture
    Jay Barot 1,502 on at

    Hi Hassan,

    Can you please check whether anyone tried to make the quantity zero in purchase order line. And AX got crashed.

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