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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AOS crash problem
Microsoft Dynamics AX (Archived)

AOS crash problem

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Posted on by Hassan_rulz 3,801

Hi Expert,

We have faced AOS crash issue last night on production environment. Can anyone tell me how can I find out the reason behind it?

I have checked events and found this.

"The Microsoft Dynamics AX Object Server 6.3$01-MicrosoftDynamicsAX service terminated unexpectedly.  It has done this 1 time(s)."

4265.aos.jpg

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  • Suggested answer
    Jay Barot Profile Picture
    Jay Barot 1,502 on at
    RE: AOS crash problem

    Hi Hassan,

    Can you please check whether anyone tried to make the quantity zero in purchase order line. And AX got crashed.

  • Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at
    RE: AOS crash problem

    Did you succeed in collecting a crash dump and analyzing it?

  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at
    RE: AOS crash problem

    Have a look at the following tag on the official blogs based on Martin's suggestion:

    [View:https://blogs.msdn.microsoft.com/emeadaxsupport/tag/debugging/:750:50]

    I have set up the WER registry dump, but that requires a server restart to get it going.

    Once you have a dump from the next occurring crash, you could open a paid support incident with Microsoft Dynamics support team to get it checked for you. Alternatively you could try to analyze it yourself using WinDbg.

  • Martin Dráb Profile Picture
    Martin Dráb 236,172 Most Valuable Professional on at
    RE: AOS crash problem

    Configure your system to create a memory dump when AOS crashes. Next time it happens, you'll have a dump to analyze.

    You have much less information now, but look for event logs written by the AOS. There should be information about an exception, a faulting module and so on.

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